Arris
NOUN
ar·ris
A SHARP EDGE FORMED BY THE MEETING OF TWO FLAT OR CURVED SURFACES.
ABOUT
We are Arris Consulting. An “arris” is an architectural term for “a sharp edge formed by the meeting of two surfaces”, often seen in arched ceilings. We see ourselves as the arris between our clients and their technology – joining the two to be both stronger and more secure than before. Anyone can have a ceiling, but an arris adds a level of sophistication, with more expertise and finesse bringing increased benefits and longer lasting results.
Together, we are authentic problem solvers, aged with experience and infused with a dash of fun, who thrive on making the complex simple. Individually, we are technologists and outdoors enthusiasts, introverts and extroverts, competitive ballroom dancers, and avid readers. We’re spouses, parents, friends, and colleagues. Yes, Arris Consulting is founded on our expertise as ERP consultants, but it’s also made up of real humans – and we know your company is, too.
History
Our story began in 1985 as Marshall + Poe, a successful accounting and IT firm. Over time, we expanded our top-notch technology services and became Arris Consulting. While our portfolio evolved, our focus on serving clients in the manufacturing and distribution industries has not wavered. Our goal as technology advisors and ERP consultants is to provide strategic value and a positive impact that empowers businesses to simplify, adapt, and grow.
TEAM
Jeff Kaczanowski
Jeff’s project management skills keep projects on-track and on-budget, ensuring each solution meets our clients’ goals. He draws on his deep knowledge of financial accounting flow and reporting, as well as his background in order fulfillment, inventory management, and purchasing. Jeff thrives on building and nurturing customer relationships through a shared strategic vision. He works with our clients to determine both the right solution and the most effective way to deliver it.
Sam Harris is a seasoned executive with over 20 years of experience in the enterprise resource planning (ERP) industry. As a Partner and Chief Operating Officer at Arris Consulting, he has been instrumental in driving the company’s growth and success through his deep understanding of business process optimization, technology integration, and change management.
Chad Smith
Chad Smith leads our EPICOR team. His specialty is in system design and strategy. Chad is our liaison, leveraging EPICOR to achieve our clients’ goals for growth and efficiency. Chad strategically uses his IT experience with discrete manufacturing to guide EPICOR system design and configuration, project management, and process flow. Chad holds an EPICOR Level II certification, with specialties in business process management and customization.
Sam Harris is a seasoned executive with over 20 years of experience in the enterprise resource planning (ERP) industry. As a Partner and Chief Operating Officer at Arris Consulting, he has been instrumental in driving the company’s growth and success through his deep understanding of business process optimization, technology integration, and change management.
Steve Muldoon
Steve has 20 years of experience in delivering process manufacturing solutions to customers in the paint, coatings, and chemical manufacturing space. Steve has a deep understanding of lot tracking, quality control, formula management, and batch production processes.
Sam Harris is a seasoned executive with over 20 years of experience in the enterprise resource planning (ERP) industry. As a Partner and Chief Operating Officer at Arris Consulting, he has been instrumental in driving the company’s growth and success through his deep understanding of business process optimization, technology integration, and change management.
Raymund Bissell
Raymund’s deep understanding of Acumatica, Sage 300 & Sage Fixed Assets makes him adept at configuring them to meet the needs of clients. He thrives at maximizing the value of these solutions by customizing reporting & creating business forms. Raymund joined the team over 22 years ago when the Dean at Western Michigan recommended Arris saying they would be “a great fit with their non-traditional views of accounting”. Outside work, he enjoys kayaking, fishing, & wildlife photography.
Sam Harris is a seasoned executive with over 20 years of experience in the enterprise resource planning (ERP) industry. As a Partner and Chief Operating Officer at Arris Consulting, he has been instrumental in driving the company’s growth and success through his deep understanding of business process optimization, technology integration, and change management.
Lori Cooper
Lori started with Arris in 2019 where she specializes in EPICOR & Acumatica, mostly on the financial side.Her broad understanding of these systems also expands beyond finance into other areas, such as Sales, Purchasing & S/R. Specializing in these solutions makes Lori a valuable resource for clients looking to optimize financial processes & improve operational efficiency. When she’s not busy with her husband & six boys, Lori enjoys boating & golfing.
Sam Harris is a seasoned executive with over 20 years of experience in the enterprise resource planning (ERP) industry. As a Partner and Chief Operating Officer at Arris Consulting, he has been instrumental in driving the company’s growth and success through his deep understanding of business process optimization, technology integration, and change management.
Youdao Zou
Youdao has a strong technical background & applies his expertise in a range of areas such as networks, computers, database maintenance & software customization. Youdao’s diverse educational background in Engineering & Accounting allows him to manage & optimize complex databases in a methodical & effective way. His unique skill sets were recognized early on, leading to his direct hiring off the college campus in 1998. On his days off, Youdao enjoys history, hiking, & playing chess.
Sam Harris is a seasoned executive with over 20 years of experience in the enterprise resource planning (ERP) industry. As a Partner and Chief Operating Officer at Arris Consulting, he has been instrumental in driving the company’s growth and success through his deep understanding of business process optimization, technology integration, and change management.
Key Services
Far from just ERP consultants, we look at your company holistically to see how technology can help you simplify, adapt, and grow
NEEDS ANALYSIS & SOLUTION SELECTION
We listen. We watch. We ask questions. Then we map our findings to your needs, goals & KPIs and recommend the right solutions for your company. While we do work with whales, we also enjoy helping small fish grow and love seeing the impact technology has with both.
ERP IMPLEMENTATION
We build a model to help us test our design assumptions. We help you imagine using the system. Then we refine and do a pilot run with your expert team. Using what we learn from the model & pilot, we tweak processes, build out a detailed configuration, and deploy.
INTEGRATION & WORKFLOWS
With years of experience in the industry and with third party solutions, we’ll build you the ideal tech stack. As problem solvers who thrive on making the complex simple, improving workflows & efficiencies is like a game of tetris to us – challenging, fun, & addictive.
TRAINING & ONGOING SUPPORT
We believe follow-through, responsiveness, and on-going support are what make a partnership strong. That said, we’re not just the people who fix things when they break. We hope you leverage our team to add strategic value and have even more of a positive impact.
CUSTOM PROJECTS
With decades of experience in the manufacturing & distribution industry working with multiple ERP & technology solutions, we’ve seen and worked through a lot. Our bench of experts thrive on problem solving, so please bring us your challenges!
Knowledge Transfer
We don’t do handoffs. We share knowledge through every phase so everyone on the team is
always fully informed and focused on the same goals – your goals.
Success Stories
” The Arris team not only works well with my internal team but also with our external IT vendor and partners. Arris works hard to make our systems work together the way our business needs them to work. “
Craig Fredricks, Controller
Henry Mast Greenhouses
“ Jeff has both vision and expertise. When I ask a question or have an issue, I know Jeff understands not only the software but also my business. Because of that, he’s able to propose answers and solutions without throwing us off course “
Joseph Barkman, CFO
Oaklawn Psychiatric Center
” The Arris team has been our technology partner for more than 20 years. Their response is great. When you call, they’re on it right away. They’re very conscientious about supporting our needs and making sure we’re running flawlessly “
Craig Fredricks, Controller
Henry Mast Greenhouses
” I don’t want the easy answer. Saying “that won’t work” isn’t useful to me. I want a solution, one that performs well for our business. Jeff and the Arris team are creative problem-solvers. They always come up with solutions that work. “
Joseph Barkman, CFO
Oaklawn Psychiatric Center
” The Arris team not only works well with my internal team but also with our external IT vendor and partners. Arris works hard to make our systems work together the way our business needs them to work. “
Craig Fredricks, Controller
Henry Mast Greenhouses
“ Jeff has both vision and expertise. When I ask a question or have an issue, I know Jeff understands not only the software but also my business. Because of that, he’s able to propose answers and solutions without throwing us off course “
Joseph Barkman, CFO
Oaklawn Psychiatric Center
” The Arris team has been our technology partner for more than 20 years. Their response is great. When you call, they’re on it right away. They’re very conscientious about supporting our needs and making sure we’re running flawlessly “
Craig Fredricks, Controller
Henry Mast Greenhouses
” I don’t want the easy answer. Saying “that won’t work” isn’t useful to me. I want a solution, one that performs well for our business. Jeff and the Arris team are creative problem-solvers. They always come up with solutions that work. “
Joseph Barkman, CFO
Oaklawn Psychiatric Center
Partners
